Telephone Consultations in General Practice: Evidence-Based Review

Main Article Content

Raquel Lobo Cardoso - Corresponding Author

Raquel Lobo Cardoso []
Rua de Alfredo Cunha 365, 4450-021 Matosinhos, Portugal
ORCID iD: 0000-0003-0841-2555

Diana Rodrigues Pacheco
Ana Teresa Fróis
Ângela Freitas Sampaio
Helena Garcia Fonseca


The rewards of telemedicine include the possibility of patient observation, diagnosis, treatment and monitoring at a distance. Due to the COVID-19 pandemic, the use of teleconsultation increased, aiming at avoiding unnecessary travelling and disease spreading. This work aimed at evaluating the existing evidence regarding teleconsultation and its health outcomes in the Primary Care population, including in the acute setting, through a systematic research in evidence-based medicine databases of studies evaluating teleconsultation in Primary Care. Two systematic reviews were included. The first one showed that telephonic consultations are an appropriate alternative in some settings, reducing workload in clinical practice. The second one revealed that telemedicine is both an effective and cost-effective intervention. Considering the limited number of studies on this subject and their limitations, a B-level SORT strength of recommendation was attributed.

Keywords: General Practice; Primary Health Care; Remote Consultation; Telemedicine

Article Details

Lobo Cardoso R, Rodrigues Pacheco D, Fróis AT, Freitas Sampaio Ângela, Garcia Fonseca H. Telephone Consultations in General Practice: Evidence-Based Review. Gaz Med [Internet]. 2021 Jun. 30 [cited 2023 Sep. 27];8(2). Available from:

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